At IPTV Cliques, we take pride in delivering a seamless streaming experience to our customers, setting us apart from other IPTV service providers. We understand the frustration caused by buffering, freezing, and skipping streams, and we continuously work with our server partner, Crystal, to improve our server resources and enhance the technical aspects of our streaming rendering. However, we also recognize that external factors can affect streaming quality (in your own end, internal factors). Therefore, to make the most of our efforts, we would like to share some guidelines to help you enjoy a truly enhanced streaming experience:
1. Don’t share your line/subscription details with anyone
This is often overlooked. From the source, it is common for many IPTV service vendors, particularly resellers in Nigeria, to sell the same subscription details to multiple users in an attempt to reduce prices. Unfortunately, this practice significantly undermines the streaming experience for all parties involved. At IPTV Cliques, we want to assure you that we prioritize your satisfaction and guarantee that your subscription details/line is exclusive to you and only you. We understand that sharing your subscription with others can have a negative impact on your streaming experience. However, your cooperation in maintaining the exclusivity of your subscription details is crucial.
Please note:
IPTV streaming efficiency largely depends on an optimal internet connection. While an internet speed of at least 10Mbps may be required, our server has been designed to provide seamless streaming even at lower speeds. However, it is important to ensure a consistent internet flow without any pauses or lagging during the connection. Unlike platforms like Netflix or YouTube that can continue rendering even with intermittent internet connection disruptions, IPTV services and the associated apps rely on a stable connection. If your internet connection experiences interruptions, it can lead to pausing, freezing, or buffering of your streaming feed.
To conduct an internet speed test, please visit fast.com
Here is what to do when experiencing disruption in the streaming experience
2. Restart your router
If you are using network providers like Tizeti, Fibre One, VDT, IPNX, or others, we recommend periodically restarting your router if you experience buffering or freezing.
3. Relocate your router/WiFi device/mifi
For those using mobile network internet providers such as Glo, MTN, Etisalat, or Airtel, consider moving your WiFi/hotspot device to the area of your vicinity that receives the best coverage. Through experimentation, we have found that hotspot devices connected via this type of network tend to receive better signal strength when located near windows. Find the best opening in your space and try locating your hotspot device there to test the service. Over time, you can determine the best location for optimal signal strength and improve your streaming experience.
4. Refresh your channels/app
Sometimes, a simple refresh can work wonders. If you experience buffering or freezing, try exiting the channel and selecting it again. Alternatively, you can restart your IPTV app to refresh the stream.
In summary, finding the best location for your hotspot device, restarting your router, refreshing your channel feeds or IPTV app, and ensuring the confidentiality of your subscription details are effective troubleshooting techniques for minimizing freezing or buffering issues.
At IPTV Cliques, we continuously test our servers to ensure a streaming flow that is approximately 95% efficient. However, we also rely on you to do your part to support our efforts and enjoy a flawless streaming experience.
Thank you for your time and for being a valued subscriber to our service. We hope that these tips will greatly enhance your streaming experience. If you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to help and ensure your satisfaction.
